Return policy

At Airter, we highly value your shopping experience and strive to provide the best service possible. If you're not satisfied with your purchase, we offer a 30-day return, refund, and exchange policy under the following conditions.

Return Eligibility

You may request a return if:

  1. You received the wrong item (incorrect color or size).
  2. The item arrived damaged.

✅ Refunds will be processed back to the original payment method used at checkout.
✅ Customers are responsible for managing the return process after receiving confirmation from our team.

To initiate a return, kindly contact us via email ([email protected]). Our customer service representatives will assist you throughout the process.

📦 Return Requirements:

  • Items must be returned in their original condition and packaging.
  • Customers are responsible for return shipping costs.
  • Once we receive the returned item, the refund will be processed within 2 business days.

🚫 No extra charges will be applied beyond the conditions stated above.

📍 Return Address:24673 Alessandro Blvd, Moreno Valley, CA 92553
    Phone:+1 (951) 208-7026

Exchange Policy

You are eligible for an exchange if:

  1. You received the wrong item (incorrect color or size).
  2. The product arrived damaged.

✅ Exchanges are processed free of charge and will be shipped within 3 business days after we receive the returned item.

Refund Policy

You may request a full or partial refund under the following circumstances:

  1. You received the wrong item (incorrect color or size).
  2. The product arrived damaged.
  3. There was a significant shipping delay.
  4. The order was lost during transit.

✔ Full refunds will be issued within 2 business days after approval.
✔ Partial refunds may be offered upon agreement, but if you are unsatisfied with the refund amount, you can choose to return the product instead.

Defective or Damaged Items

📩 Please provide a photo or short video as proof of the defective or damaged item via email.
📌 Note: Returns or refunds will not be accepted due to sizing issues if the product matches the specifications you originally ordered.

Lost or Delayed Orders

In rare instances, an order may take longer than expected to arrive due to unforeseen shipping delays. While this is beyond our direct control, we offer a full refund if your order is not delivered within 45 days from the shipping date.

If you have any further questions or concerns, feel free to contact our support team!